Returns & Cancellations Policy

Tishra Jewels RETURNS & REFUNDS

We accept returns for damaged products. We carry out rigorous quality checks before shipping out the products to our customers. However, damages caused in transit after the product has been shipped is beyond our control. If you receive damaged product in your order, we will replace it with another piece of the same or similar kind based on our stocks. Kindly email us at tishrajewels@gmail.com to inform us about the damage along with its picture within 24 hours from the time you receive your order and we will explain you the next steps. We will not entertain any information about damage received after 24 hours from the time you received your order. 

Did not like the Jewelry you had shopped? Changed your mind after receiving your order? No Worries. We respect the fact that many a times you buy a fashion product (Jewelry) but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money And hence, we offer a very simple 3 step return policy to our customers. 

  • Inform: You need to share the name and image of the product via email at tishrajewels@gmail.com  within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.

  • Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return  request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

  • Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.

Inform within 24 Hours: Create a video of unboxing your package, or click pictures of the product to that clearly shows the issues you are facing. Write an email within 24 hours of receiving the package to our returns support team at tishrajewels@gmail.com and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 2 to 3 working days. Products eligible for replacement or refund will be replaced or refunded within 6 to 7 working days from the day of response sent to you from our support team.

Cancellation of order:

Every order is generally fulfilled within 2 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. Prepaid orders cancelled before shipping will be refunded in your original payment mode. (5% deduction as Payment Gateway charges)

REFUND POLICY  

Mode of Refund/Applicable Deductions

  • Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be credited to your account source for packages undelivered & returned. 

For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund. 

Eligibility

  • Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 shipping cost. 
  • Items which are not informed for returns within 24 hours / not received by us within 5 days, are not eligible for returns. 
  • All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given.